The Eyesite Experience

What sets us apart is our care and attention

If you’re looking for a trusted opticians that provide exceptional eye care solutions alongside a personal experience then you’ve come to the right place. At Eyesite, we pride ourselves in providing you with a service with expertise you can trust. With a current average Customer Delight Index of 93%, we continue to go above and beyond to deliver dedicated customer care and support.

Everyone has different needs and requirements and here at Eyesite we take the time to understand yours. We want you to feel supported in your eye care by our dedicated team of specialists, so that you have the confidence to get in touch and visit us at any time.

From the moment you book your appointment, we make sure that you get the very best experience. When you visit our branches, we’ll make you feel comfortable and take the time to fully discuss your needs throughout your visit. After you leave, we’re always here for you with aftercare support and advice, day in, day out.

It’s important to us that our customers feel comfortable and in good hands whenever they visit us in branch, and that’s why we’ve crafted the Eyesite Experience – so you know what you can expect from us every time.

On Arrival

Getting in Touch

Delivering the highest quality of service starts from the very first point of contact. No matter how you decide to contact us – whether by phone, booking online, or visiting us in one of our branches – a member of our team will be able to help you however you need. We’re proud to have a team full of specialists and, right from your initial enquiry, you will be booked in to speak to a professional with the expertise you need.


“The entire team were outstanding. Professional, helpful and very charming…”
Get in Touch

Booking an Appointment

The health of your eyes is important throughout your life. That’s why we offer a range of eye tests that are tailored specifically to you. When making an appointment with us, you can speak directly to one of our experienced team who will help guide you through the eye examination most applicable to you, and arrange a convenient appointment time to book you in.


“The receptionist who took my initial call was very friendly and efficient and arranged [an] immediate appointment.”
Book an Appointment
Booking an Appointment
On Arrival

On Arrival

Once you’re booked in with us, the next step is coming in branch. If you have any questions prior to your appointment, you can always contact the branch team and they will be happy to help you. Upon arrival for your appointment, you will be greeted by one of the team. They will be able to confirm your appointment and any other necessary details, before taking you through to the waiting area where you will be offered a drink whilst you wait to be seen.


“The staff [are] very friendly and very kind, and spend lots of time helping in the nicest way possible.”
Find a Branch

Your Eye Test

When it’s time for your eye examination, you will be greeted by one of our experienced Optometrists who will introduce themselves and explain the eye test they will be conducting. Depending on the eye test you’re having, the whole process will take between 40 minutes and 1 hour. If you have any questions about anything being carried out then you can ask the Optometrist at any point during your eye examination.


“I always have my exam with you – service is great, friendly, trustworthy and professional.”
Our Eye Tests
Your Eye Test
Recommendations

Recommendations

Following your comprehensive eye test, your Optometrist will make recommendations based on their findings. These will vary depending on the eye examination you had and could cover anything from the diagnostic images taken to future suggestions surrounding contact lens options, glasses or corrective surgery. At the end of your appointment you will be given a full copy of your prescription, along with any other literature necessary to support the recommendations made.


“Very impressed by my optician who diagnosed a problem that had not been recognised before and arranged to get it fixed quickly.”
Eye Test Prescriptions Explained

Collection

If you’re returning to one of our branches to collect a pair of spectacles then you will be attended to by one of our dispensers. They will carry out an accurate fitting, in accordance with your preferred comfort and needs, and will explain what they’re doing thoroughly. They will also be able to advise on how best to look after your spectacles, supplying you with both a cloth and cleaning solution to take home. If you require any further adjustments after your initial fitting, you can always come back to ensure your glasses are just right.


“They spent considerable time and effort in ensuring my new glasses were adjusted to fit me correctly.”
Find a Branch
Find a Branch
Aftercare

Aftercare

Our care for your eyes doesn’t just stop once you leave our branch. If you came in for a collection, you can expect to receive a follow-up call to ensure you’re happy with your new spectacles. Our supportive team are always on-hand to help and advise you in any way they can. Whether you’re looking for further information surrounding common eye conditions, would like to learn more about contact lens options, or need changes made to your frames we’d love for you to get in touch with any questions you may have.


“The receptionist who took my initial call was very friendly and efficient and arranged [an] immediate appointment.”
Book an Appointment