The Eyesite Experience

Getting in Touch

Delivering the highest quality of service starts from the very first point of contact. No matter how you decide to contact us – whether by phone, booking online, or visiting us in one of our branches – a member of our team will be able to help you whatever you need. We’re proud to have a team full of specialists and, right from your initial enquiry, you will be booked in to speak to a professional with the expertise you need.

“The entire team were outstanding. Professional, helpful and very charming…”

Booking an Appointment

The health of your eyes is important throughout your life. That’s why we offer a range of eye tests that are tailored specifically to you. When making an appointment with us, you can speak directly to one of our experienced team who will help guide you through the eye examination most applicable to you, and arrange a convenient appointment time to book you in.

“The receptionist who took my initial call was very friendly and efficient and arranged [an] immediate appointment.”

On Arrival

Once you have booked your appointment, and it has been confirmed with you, the next step is when you come in. If you have any queries prior to your appointment, you can phone or email the branch team and they will be happy to help. Upon arrival to the branch you will be greeted by one of the team. They will confirm your details and make sure they are all current, show you to the waiting area and advise your practitioner of your arrival. If you have any queries or would like your glasses adjusted we can do that whilst you are waiting.

“The staff [are] very friendly and very kind, and spend lots of time helping in the nicest way possible.”

Your Eye Examination

When it’s time for your examination, you will be greeted by one of our experienced Optometrists or Contact Lens Opticians who will introduce themselves and explain the exam they will be conducting. Depending on the eye test or contact lens appointment you’re having, the whole process will take between 30 minutes and 1 hour. During your exam your practitioner will explain what they are doing. If you have any questions about anything being carried out then you can ask at any point during your examination.

“I always have my exam with you – service is great, friendly, trustworthy and professional.”

Recommendations

Following your comprehensive eye test, your Optometrist will discuss recommendations with you and a Dispensing Optican or Optical Advisor. These will be based on their findings. They will vary depending on the eye examination you had and could cover anything from glasses, contact lens options or prescription sunglasses to eyedrops, dry eye assessment or corrective surgery. At the end of your appointment you will be given a full copy of your prescription, along with any other literature necessary to support the recommendations made.

You will then be taken back to the main area of the practice where we can help you with the next stage of your journey. This may be choosing frames or discussing spectacle lens or finding out more about contact lenses or any of your other recommendations. Our team are here to help advise you at every step of the way

“Very impressed by my optician who diagnosed a problem that had not been recognised before and arranged to get it fixed quickly.”

Collection

If you’re returning to one of our branches to collect a pair of spectacles then you will be attended to by one of our dispensers. They will carry out an accurate fitting, in accordance with your preferred comfort and needs, and will explain what they’re doing thoroughly. They will also be able to advise on how best to look after your spectacles, supplying you with both a cloth and cleaning solution to take home. If you require any further adjustments after your initial fitting, you can always come back to ensure your glasses are just right.

“They spent considerable time and effort in ensuring my new glasses were adjusted to fit me correctly.”

Aftercare

Our care for your eyes doesn’t just stop once you leave our branch. If you came in for a collection, you can expect to receive a follow-up call to ensure you’re happy with your new spectacles. Our supportive team are always on-hand to help and advise you in any way they can. Whether you’re looking for further information surrounding common eye conditions, would like to learn more about contact lens options, or need changes made to your frames we’d love for you to get in touch with any questions you may have.

We'll always remind you when your next Examination is due so you know when to come back and see us.

“The receptionist who took my initial call was very friendly and efficient and arranged [an] immediate appointment.”